The New York Times has updated its Terms of Service to include an arbitration clause. Forced arbitration clauses have become increasingly common in many kinds of contracts. The Times investigation showed that arbitrators feel “beholden” to the companies they rely on for referral after referral. The Times Co. says pending legal actions against the company are not likely to have a material effect on its financial position. In 2019, the Times updated its terms of service by inserting a ban on class-action suits. “I think it’s incredibly hypocritical,” says critic of forced arbitration for readers.
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