The Missouri Higher Education Loan Authority is facing a backlash over its handling of a debt forgiveness program. Thousands of borrowers have lodged complaints with the Education Department against the company. The Consumer Financial Protection Bureau received more than 500 complaints about MOHELA’s loan servicing. The Consumer Financial Protection Bureau (CFPB) is looking into MOHELA’s handling of the PSLF forgiveness program. Critics have derided the program, created in 2007, as exceedingly complex and poorly run. Some 360,000 people have benefited from the reprieve, but hundreds of thousands are still awaiting help.
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